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odoo accounting v14 pos v15
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odoo accounting v14 pos v15
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incoming email To: alias email (onpremise)

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aliasincomingemail
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eb

Contexte : 

  1. In my exchange I setup one email account (odoo@mydomain.com) with ALIAS : alias1, alias2
  2. In odoo > Settings > Technical > Incoming Mail Servers, I added + confirm this email account odoo@mydomain.com
  3. In Expenses app configuration > I setup new alias alias1@mydomain.com : 
  4. by the way in odoo > Settings > Technical > Alias > alias1 still have alias Status "Not Tested" : 
  5. Then I send an email to alias1@mydomain.com , it is well received by my email account, it seems it is even "read" by odoo, but it never create new "expenses" : 

This is headers of sent email : 

Content-Type: application/ms-tnef; name="winmail.dat"

Content-Transfer-Encoding: binary

From: person1@mydomain.com (note : it is me, and it exist as odoo authenticated user)

To: alias1@mydomain.com

Subject: P 10.00

Thread-Topic: P 10.00




Question :why odoo can read email but cannot detect that "To" is to alias to create new "expense entry"

0
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Dawid Gacek

To start the debug process, is the expense created when you send email to default expense@mydomain.odoo.com? And when you sent email to alias, has "Not Tested" changed to "Tested" (that means odoo has message)?

eb
Author

please apologize, i updated topic. It is onpremise , i do not have (odoo . com email)

Avatar
Lik (Alwinen GmbH)
Best Answer

Hello,

There could be several possible reasons for this issue I believe. However, if you are using Microsoft 365 by chance, email aliases may not work as expected. M365 often rewrites emails sent to alias1@mydomain.com and delivers them internally as odoo@mydomain.com, treating odoo@mydomain.com as the actual recipient.

As a result, Odoo only sees the email as being sent from person1@mydomain.com to odoo@mydomain.com, and the original alias information is lost.

In my case I ended up this by using a Microsoft 365 group instead. For example, I created a group like group1@mydomain.com and added odoo@mydomain.com as a member of that group.

Hope this helps 🙂


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eb
Author

no, im not using m365, im using microsoft exchange (onpremise on our provider).
Maybe what you say is same for exchange... Normally If I manage to have "headers on received email" I can see if something is changed...
Onpremise exchange, i doupt i can manage any "group"...

Maybe someone else experienced this too ?

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