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How to automatically sort tickets by last stage update?

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Hemanth

I am working on a Odoo Helpdesk, and I’ve created an automation that changes a ticket’s stage based on responses. 

How can we ensure that tickets are automatically sorted by ‘last stage update’ instead of having to manually click the column every time to sort them?

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Sujata
Best Answer

Hello Hemanth, try this 

Option 1: Modify Tree View Default Order

  • Inherit the helpdesk ticket list view then add default_order="write_date desc" attribute to <tree> element

Option 2: Track Stage Changes with Custom Field

  • Add last_stage_update datetime field and override write() method to update field when stage_id changes
  • Then, set default_order="last_stage_update desc" in tree view

Option 3: Save as Default Filter (Quick one)

  • Manually sort by desired column then click Favorites → Save current search
  • Enable "Use by default"

Let mw know if this helps:)

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