I have configured an organization-wide outgoing mail server for our helpdesk, which has multiple agents. When an agent sends a message to a customer via chatter, the customer receives the email from the organization’s email address.

But, when the customer clicks Reply, the To field is automatically filled with the individual agent’s email address. Since I have configured a single organization email address for both incoming and outgoing mail, I want customer replies to be sent to the organization email instead of the agent’s personal email.

How can I ensure that customer replies always autofill the organization email address rather than the agent’s email?