Some of our contacts manage helpdesk tickets for multiple customers.
Can I give access to a single external user to review the tickets of more than one customer on the portal?
Se marcó esta pregunta
1
Responder
4462
Vistas
Yes, you can do it by adding this external user as a follower on the team or tickets.
Thank you. That's a good idea.
It will be necessary to manually place the contact as a ticket follower, but it solves my problem.
¿Le interesa esta conversación? ¡Participe en ella!
Cree una cuenta para poder utilizar funciones exclusivas e interactuar con la comunidad.
Registrarse| Publicaciones relacionadas | Respuestas | Vistas | Actividad | |
|---|---|---|---|---|
|
1
mar 24
|
5053 | ||
|
0
sept 17
|
4424 | ||
|
2
may 17
|
8062 | ||
|
1
sept 25
|
3123 | ||
|
3
sept 24
|
5167 |
