MBT S.A.

Client description

MBT is a mission-driven company supporting people with reduced mobility (PRM) through two main services:

• Tailored transportation adapted to the specific needs of each client

  
  

• Customization of PRM-friendly vehicles, serving both individuals and institutions

  
  

Industry

Specialized transport, personal care services, adaptive automotive solutions

Apps used

Sales, Accounting, Project, Studio

Objective

To handle rapid growth by automating key processes (orders, invoicing, payment tracking) while ensuring traceability, responsiveness, and a smooth customer experience.

Challenge

MBT faced multiple operational challenges:

• Rising volume of daily transport orders

• Risk of invoicing delays or errors

• Limited visibility on payment follow-up

• High administrative workload for internal teams

  
  

Solution

A customized Odoo environment was implemented to digitalize operations:

1. Automation of PRM transport orders

2. • Automatic planning upon order receipt

   • Integration with field operations and driver workflows

3. Automated invoicing & payment follow-up

4. • Invoices generated automatically on the day of service

   • Automatic reminders for unpaid invoices

   • Real-time tracking of outstanding and received payments

5. Centralized data management

6. • Unified tool to manage customers, orders, invoices, and projects

   • Quick access to client history and accounting status

Results

• Orders planned and invoiced without delay

• Significant reduction in unpaid invoices

• Teams freed from repetitive administrative tasks

• Structured and scalable internal workflows

• MBT is now ready to expand with new services, such as eCommerce or a vehicle configurator for PRM clients