CNC Tech
CNC Tech is the exclusive service partner of Reichenbacher Hamuel GmbH in the Benelux and specialises in maintenance, repairs and urgent interventions for advanced custom-built CNC machines. To support a growing customer base, they needed a more efficient and connected service operation.
The Challenge
Managing service requests, technician scheduling, spare parts, intervention reporting and invoicing in separate tools created delays, extra administration and limited operational visibility.
dear digital’s Solutions
dear digital started with a detailed process analysis covering the full service flow from incoming requests to invoicing. Odoo was then configured as one integrated ERP environment combining planning, stock management, work orders, interventions and accounting.
The Results
CNC Tech now works with standardised workflows, clear visibility on interventions and materials, and a fully digital chain from service request to invoice. Internal collaboration improved while the platform supports further growth.
