Carrosserie Brel SRL
Carrosserie Brel is a trusted car repair company based in Brussels, offering end-to-end insurance claim management. From damage declaration to invoicing the insurer, the company handles every step — including coordination with the expert, quotations, and administrative formalities.
Industry
Automotive, repair & claims handling
Apps used
CRM, Sales, Documents, Accounting, Project
Objective
To centralize the entire insurance claim process in a single platform in order to improve traceability, automate repetitive tasks, and provide a smooth experience for both customers and insurers.
Challenge
Before Odoo, the claims process was fragmented and time-consuming:
Disconnected workflows (paper documents, emails, Excel files)
Multiple stakeholders involved (customer, expert, insurer, garage)
Heavy administrative burden (quotes, power of attorney, invoicing)
Limited visibility on case progress
Solution
A fully digitalized and structured claims workflow implemented in Odoo, covering:
Simplified case creation
Fast encoding of vehicle and customer data
Automated document collection (insurance, registration, etc.)
Centralized claims tracking
Damage assessment and coordination of appointments with the expert
Auto-generation of quotes, power of attorney documents, and insurance letters
Automated invoicing
Dynamic VAT management depending on B2B/B2C context
Automatic due date and terms & conditions insertion on invoices
Streamlined communication
Real-time tracking between Brel, customer, expert, and insurer
All documents and communications logged within Odoo
Results
Fast and reliable encoding of insurance claim files
Less paperwork, more control
Auto-generated documents using customer data
Clear communication among all involved parties
Significant time savings on admin tasks
A team that is now focused on service quality and customer care
