Carrosserie Brel SRL

Carrosserie Brel is a trusted car repair company based in Brussels, offering end-to-end insurance claim management. From damage declaration to invoicing the insurer, the company handles every step — including coordination with the expert, quotations, and administrative formalities.

Industry

Automotive, repair & claims handling

Apps used

CRM, Sales, Documents, Accounting, Project

Objective

To centralize the entire insurance claim process in a single platform in order to improve traceability, automate repetitive tasks, and provide a smooth experience for both customers and insurers.

Challenge

Before Odoo, the claims process was fragmented and time-consuming:

• Disconnected workflows (paper documents, emails, Excel files)

• Multiple stakeholders involved (customer, expert, insurer, garage)

• Heavy administrative burden (quotes, power of attorney, invoicing)

• Limited visibility on case progress

Solution

A fully digitalized and structured claims workflow implemented in Odoo, covering:

1. Simplified case creation

2. • Fast encoding of vehicle and customer data

   • Automated document collection (insurance, registration, etc.)

3. Centralized claims tracking

4. • Damage assessment and coordination of appointments with the expert

   • Auto-generation of quotes, power of attorney documents, and insurance letters

5. Automated invoicing

6. • Dynamic VAT management depending on B2B/B2C context

   • Automatic due date and terms & conditions insertion on invoices

7. Streamlined communication

8. • Real-time tracking between Brel, customer, expert, and insurer

   • All documents and communications logged within Odoo

Results

• Fast and reliable encoding of insurance claim files

• Less paperwork, more control

• Auto-generated documents using customer data

• Clear communication among all involved parties

• Significant time savings on admin tasks

• A team that is now focused on service quality and customer care