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Francisco Mendez

what is the base configuration to create a planned action

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खारिज करें
Ricardo Gross

could you please specify a little more?

Francisco Mendez
लेखक
Hello

I am trying to generate a scheduled action that does the following.  after 24 hours you must change the status of a ticket to delayed

El 11 ago 2022, a la(s) 3:03 p.m., Ricardo Gross <notifications@mail.odoo.com> escribió:



could you please specify a little more?

--
Ricardo Gross

Gesendet durch Odoo S.A. in benutzung Odoo.

ommas
When creating a custom function in a model, is any configuration required? 
I'm encountering an AttributeError: "'helpdesk.ticket' object has no attribute 'send_stage_change_to_rabbitmq'" when calling `model.send_stage_change_to_rabbitmq()`.
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CandidRoot Solutions
Best Answer 
for rec in model.search([('create_date','>=', datetime.datetime.now() - timedelta(hours=24)),('state','=','ticket')])
    rec['state'] = 'delayed'
Hello Francisco Mendez

Activate debug or developer mode and go to Settings --> Technical --> Scheduled Actions --> create new record  as per following screenshot.



for rec in model.search([('create_date','>=', datetime.datetime.now() - timedelta(hours=24)),('state','=','ticket')])
    rec['state'] = 'delayed'


Let us know if you still need any help on this, 
Thanks,

Thanks & Regards,
​

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SIBIC, TALAICHE Abdelmalek

thank you, it worked for me

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Francisco Mendez
लेखक Best Answer

thanks, it worked correctly

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