Hi everyone, I am using Odoo Point of Sale (V19) and have run into an issue when selling multiple physical gift cards in a single order. *My Setup:* I have a Gift Card program configured. I have a "Gift Card" product linked to this program. I have pre-printed physical cards with my own unique sequences/barcodes. *The Problem:* When I sell a gift card, I scan/enter the code and it works perfectly. However, if I try to add a *second* gift card to the same order, Odoo merges the two lines into one

كافة المنشورات الأفراد الشارات

علامات التصنيف (عرض الكل)

odoo accounting v14 pos v15

حول هذا المنتدى

المساعدة

Giftcards merging in PoS V19

pos odoo giftcard v19

1 الرد

1045 أدوات العرض

Sary

Hi everyone,

I am using Odoo Point of Sale (V19) and have run into an issue when selling multiple physical gift cards in a single order.

My Setup:

I have a Gift Card program configured.
I have a "Gift Card" product linked to this program.
I have pre-printed physical cards with my own unique sequences/barcodes.

The Problem: When I sell a gift card, I scan/enter the code and it works perfectly. However, if I try to add a second gift card to the same order, Odoo merges the two lines into one (Quantity: 2). Because they are merged, I cannot input a unique code for the second card.

Currently, I have to manually add a "Note" to separate them, but this is not a sustainable workflow.

Question: Is there a configuration setting to "Allow Duplicate Lines" or prevent the "Merge Lines" behavior specifically for Gift Card products in POS? I need each gift card to remain as a separate line item so I can assign unique codes to each.

Thanks in advance!

Cybrosys Techno Solutions Pvt.Ltd

Hi,

In Odoo POS v19, the behavior you’re encountering is expected and not caused by a misconfiguration. The POS system automatically merges order lines when the same product with the same price is added multiple times. Gift cards are treated like standard products, so adding the same gift card twice results in a single line with an increased quantity rather than separate lines.

This design works for digital or balance-based gift cards but conflicts with the sale of physical gift cards that each have a unique, pre-printed code. Because the POS line represents a quantity rather than individual items, Odoo only allows one code per line, making it impossible to assign multiple unique codes when lines are merged.

There is no standard POS or product-level setting in Odoo v19 to disable line merging or to “allow duplicate lines” specifically for gift card products. This behavior is hard-coded into the POS frontend logic.

As a result, selling multiple physical gift cards in a single order while assigning unique codes to each one is not fully supported out of the box. The only correct solution is a small POS customization that forces gift cards to always create a new line. Workarounds such as one gift card per order or using notes are possible but not scalable or cashier-friendly.

Hope it helps

هل أعجبك النقاش؟ لا تكن مستمعاً فقط. شاركنا!

أنشئ حساباً اليوم لتستمتع بالخصائص الحصرية، وتفاعل مع مجتمعنا الرائع!

تسجيل

المنشورات ذات الصلة	الردود	أدوات العرض
Can Odoo POS work without internet (offline mode) without custom module? pos odoo	0 أبريل 26	16
A naive question: why Odoo XP 25 begins on thursday instead of wednesday this year ? odoo v19	1 مارس 25	1632
How can i see pos OrderChangeReceipt report without printer odoo15 pos odoo	0 سبتمبر 24	3663
POS V17 Gift Card Sale Error تم الحل pos giftcard	2 يوليو 24	2968
Sending kitchen orders pos odoo	1 أغسطس 24	12130

لقد تم الإبلاغ عن هذا السؤال

هل أعجبك النقاش؟ لا تكن مستمعاً فقط. شاركنا!