Email Marketing Outlook Template Format

Question

Hi guys,

I am quite fond about the posibillities with the Email Marketing App, the only thing is when I send it to my customers. The template as it has been made within Odoo completely changed within Outlook. The whole template style and also the pictures are being resized etc.
Is this a common isue within the Newsletters.

Or does anyone has a solution.

Elorri · Accepted Answer

Hello,
we had the same problem here is Odoo's answer:
*"Unfortunately, how the campaign is displayed by different vendors is beyond our control. This concerns their own image settings.*
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*What we can advise is to test your campaign and how it is displayed in a tool like Thunderbird. You will then be able to see what it looks like.*
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*I want to assure you that we receive this feedback regularly and that our teams of developers are currently testing the various providers in order to find a s

Tomaz Jug · Answer

We are facing the same issue with one of our clients. I don't think the official Odoo statement, that the way different mail clients render content is out of their control is OK. Outlook is one of the major mail clients and since we have been working with email campaigns a lot with other tools, I know that a high level of compatibility can be acchieved with varous tricks.
So, I submited a ticket to Odoo support, to start testing what they are getting out of their code compilers. I am preaty sure

Patricia Rodrigues · Answer

Hi there,
I'm using email marketing app now and facing the same issue. My newsletter email on outlook get all messy and disformatted, elements resized oddly and it's not responsive.
Can you tell me how  saving an  Outlook Template will help? Can I upload that template into a newsletter on Odoo? How do I do that?
Thanks in advance

Vincent Laurent · Answer

Same issue with several customers

Odoo does not seem to be willing to solve the issue

Bänz Ledin · Answer

I had this issue. It might not be related to Outlook. In my case it was editing the email in Odoo with the Safari browser. This could be verified in the Mail Debug tab (activate Developer View to see this). Editing the shot email with Chrome magically fixes the issue.

Samuel Beauvois · Answer

I'm having the same issue, the only thing I was able to do is to use another app"stripo"
I build the email in stripo
export to html
edit the code (in developer mode) in the odoo mass mailing module
paste the code
It works but it's a bad solution, as I can't edit in odoo after that.
I wish the odoo editor was better, its really not ok that outlook is not supported
I'm in version 15, I tested in version 16 and I have the same issue, the web editor was improved, but the mail editor seems to be forg

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