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B-Informed, Vinay Kalpoe

Hi guys,


I am quite fond about the posibillities with the Email Marketing App, the only thing is when I send it to my customers. The template as it has been made within Odoo completely changed within Outlook. The whole template style and also the pictures are being resized etc.

Is this a common isue within the Newsletters.


Or does anyone has a solution.

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Elorri
Best Answer

Hello,

we had the same problem here is Odoo's answer:

"Unfortunately, how the campaign is displayed by different vendors is beyond our control. This concerns their own image settings.


What we can advise is to test your campaign and how it is displayed in a tool like Thunderbird. You will then be able to see what it looks like.


I want to assure you that we receive this feedback regularly and that our teams of developers are currently testing the various providers in order to find a solution that would work for all. But this is very complicated given the different restrictions issued by each of them."


So apart from asking all of our customers not to use Outlook desktop, they have no solution.

It is unfortunate that a software like Odoo cannot be correctly configured for sending emails.

Their competitor Mailjet do it very well and with all the tools of mails.


Thank you, 

Elorri.

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Tomaz Jug
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We are facing the same issue with one of our clients. I don't think the official Odoo statement, that the way different mail clients render content is out of their control is OK. Outlook is one of the major mail clients and since we have been working with email campaigns a lot with other tools, I know that a high level of compatibility can be acchieved with varous tricks.

So, I submited a ticket to Odoo support, to start testing what they are getting out of their code compilers. I am preaty sure I will get a generic response from support but I am writing this also publicly so that someone at Odoo will strat giving this higher priority.

We don't need more fancy features in the mailing app, but we do need those that are there to be stable and well tested. So please @FabienPinckaers if you think that the mailing is an important app as I do, please give this issue a high importance rating.

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Warwick Grace

Did you have any luck?

We are having the same issue in v15...

In new Outlook email displays fine but the legacy app is messing it up.

Tomaz Jug

So, the E-mail marketing templates have been improved in v 16 - 17, we tested it and now it si much better. Still not perfect in some Outlook clients, but an Odoo upgrade is the way to go.

Warwick Grace

Thanks Tomaz, we are looking at upgrading to v17 soon

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Patricia Rodrigues
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Hi there,

I'm using email marketing app now and facing the same issue. My newsletter email on outlook get all messy and disformatted, elements resized oddly and it's not responsive. 

Can you tell me how  saving an Outlook Template will help? Can I upload that template into a newsletter on Odoo? How do I do that?

Thanks in advance

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Vincent Laurent
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Same issue with several customers


Odoo does not seem to be willing to solve the issue

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Bänz Ledin
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I had this issue. It might not be related to Outlook. In my case it was editing the email in Odoo with the Safari browser. This could be verified in the Mail Debug tab (activate Developer View to see this). Editing the shot email with Chrome magically fixes the issue.

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Samuel Beauvois
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I'm having the same issue, the only thing I was able to do is to use another app"stripo"

I build the email in stripo
export to html
edit the code (in developer mode) in the odoo mass mailing module
paste the code

It works but it's a bad solution, as I can't edit in odoo after that.

I wish the odoo editor was better, its really not ok that outlook is not supported

I'm in version 15, I tested in version 16 and I have the same issue, the web editor was improved, but the mail editor seems to be forgotten. 


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Peter Groft
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Go to File and select Save As.
Under the file type drop-down menu in the Save As window, choose Outlook Template.
Name the template accordingly. An example is [Company Name] Monthly Newsletter Template.
Click Save to finish and close the template.

Hope You Find This Useful,
Peter

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