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Is it possible to merge two accounts(Users-Portal/Internal) while preserving eLearning progress, and Karma points?

This question has been flagged
The question has been closed iz razloga: not a real post
by Ray Carnes (ray) na 05/06/2026 03:30:26
administrationgamificationeLearningOdoo19.0
2 Odgovori
219 Prikazi
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Pratik D

Currently have two separate accounts(Users):

  • OdooA – subscribed to certain courses and certifications, with its own learning progress and earned Karma points.
  • OdooB – subscribed to different courses and certifications, with separate learning progress and Karma points.

Over time, I've actively used both accounts, and as a result, valuable data exists in each account, including:

    • eLearning course enrollments and progress
    • Completed certifications and exam results
    • Earned Karma points through the Gamification system
    • Community/forum activity and reputation

I would like to consolidate everything under a single account and avoid maintaining two separate accounts.

My questions are:

  1. Is it possible to merge two accounts into one?
  2. If account merging is supported, can the following data be retained from both accounts?

    • eLearning course progress
    • Completed certifications
    • Karma points and gamification achievements
    • Forum/community contributions
  3. If a direct merge is not possible, is there an official procedure to:

    • Change the login email of an account, or

    • Transfer certifications, learning progress, and Karma points from one account to another?

My goal is to keep all my learning history, certifications, and reputation data in a single account without losing any progress.

Has anyone faced a similar situation, or can someone confirm the available options?

Thank you.

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Ray Carnes (ray)
Best Answer

Working with Support, as you are with Ticket 6263167 is the best course of action.

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Codesphere Tech
Best Answer

Hello
No. Odoo does not have a native "Merge Accounts" feature for user logins (res.users) on Odoo.com. 
you can manually request to transfer your official certifications to a single primary account.
→ Log into the account that holds the certifications you want to move
→ Go to Odoo Support.
→ Submit a ticket requesting to switch your certification tags over to your primary Odoo user account. You will need to provide proof of ownership for both accounts.
Hope this helps
Thanks

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