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Archived contacts - impact

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Stephanie-Abea Morgan

If a contact (let's assume a company and customer) is archived, it seems I can no longer see this contact as a drop down option in the customer field in sales when I want to set up a new offer or order. 

Also, it seems if I then try and set up a new company customer with the same name, it is not flagged up by Odoo, that an archived company customer by the same name exists.

Questions:

  • is there a way around this, so I don't end up with accidental multiple contact entries?
  • What do I do if I want to list a client as "do not do business with that client again" for instance due to no payment? I thought the way would be to add a  comment ("banned due to bad payment ethics") and archive, but that is not a viable option, if the same client can be simply set up again, without the person doing so even knowing that this client has a history.
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Cybrosys Techno Solutions Pvt.Ltd
Best Answer

Hi,

There is no out-of-the-box prevention mechanism. Your practical options are:

    Search archived records before creating: users can manually search for archived contacts by going to Contacts → activating the Archived filter — before creating a new one. This relies on user discipline, which is not reliable at scale.
    Custom module / SQL constraint: a developer can add a constraint on res.partner that checks both active and archived records for name/VAT/email matches and raises a warning at save time.
    OCA or App Store module: search for partner duplicate detection or contact unique check modules that extend the duplicate check to include archived records.

To actually block order confirmation for such a customer, you need one of the following:

    Credit limit enforcement with restricted override rights

    A custom server action or automated action that raises a validation error on order confirmation


Hope it helps

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