Microsoft 365 shared e-mails for incoming and outgoing servers

Question

Hello Odoo family,
I have an email subscription with Microsoft 365 with multiple SHARED email addresses (sales, sourcing, logistics, info, finance etc), and I want to use Odoo as main communication channel for our customers and vendors. I want to create a lead in CRM when I received email via sales@ or send invoice to our customer via finance@ etc..
I have tried to utilize these shared email addresses through Microsoft Azure (outlook connection) as incoming and outgoing servers but didn't work.

Zehntech Technologies Inc. · Answer

Hello,
Yes, this setup is possible in Odoo 19.sh, but Microsoft 365 shared mailboxes usually require additional configuration compared to standard user mailboxes.
The recommended approach is:
Configure each shared mailbox properly in Microsoft 365 with delegated permissions Use Microsoft Azure OAuth authentication instead of basic SMTP/IMAP authentication Create separate incoming/outgoing mail servers or aliases in Odoo for departments like sales@, finance@, logistics@, etc. Configure Odoo mail

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