Hi,

No, you do not need to create a new Meta Developer App. Simply add the new phone number to your existing WhatsApp Business Account (WABA) in Meta, complete the verification process, and obtain its Phone Number ID.

In Odoo, create a new WhatsApp provider/channel configuration using the new Phone Number ID. You can usually reuse the same WhatsApp Business Account ID and system user access token if the new number belongs to the same WABA.

Hope it helps

Hello Joaquin,

Yes, it is possible to use multiple WhatsApp numbers in Odoo. In general, each WhatsApp Business number must be registered and configured through Meta's WhatsApp Business Platform before being connected to Odoo.

Depending on your current setup, you may need to add the new number in Meta and complete the corresponding configuration, but you do not necessarily need an entirely separate Meta Developer account.

The exact procedure can vary based on your Odoo version and existing WhatsApp configuration, so it is worth reviewing both the Odoo and Meta settings before proceeding.

Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion.

Regards,

Zehntech Technologies Inc.

santosh.sekwadia@zehntech.com

Yes, Odoo supports multiple WhatsApp numbers! Here's how to add a second number:

**Step 1 – Register a Second WhatsApp Business Account on Meta**

Yes, you do need to add a second Phone Number in your existing Meta Business App (or create a separate WhatsApp Business Account). Go to your Meta Business Manager → WhatsApp accounts → Add phone number.

**Step 2 – Add the Second Number in Odoo**

1. Go to: Discuss (or WhatsApp) → Configuration → WhatsApp Accounts
2. 2. Click "New"
3. 3. Enter the new phone number, display name, and the corresponding API Token from Meta
4. 4. Save and connect

**Step 3 – Configure which Channels Use Which Number**

Once the second account is connected, you can assign different WhatsApp accounts to different templates or channels. For example, one number for sales communications and another for support.

**Important Notes:**

• Each WhatsApp number requires its own unique API setup in Meta Developers (Business Verification applies to the Meta App, not per number)

You can manage multiple WhatsApp accounts from the same Odoo instance

• Make sure both numbers are verified and approved in Meta Business Manager

Hope this helps!