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Neteon

Hi, is there a way we can request website visitors to enter their emails before initiating chat request?

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Mayte Montaño

Hi Fabien; was this implemented in v15?

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Fabien Pinckaers (fp)
Best Answer

Hi, this feature does not exist in Odoo 13, but we plan to implement it in Odoo 14.

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Joshua
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Hay Mayte & Neteon,

you can create a custom chatbot and link that bot to your live chat channel using a new Rule.. 

You can configure the chatbot to ask for email (Step Type "Email") and after that forward the chat to an operator using Step Type "Forward to Operator". 

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