Se rendre au contenu
Odoo Menu
  • Se connecter
  • Essai gratuit
  • Applications
    Finance
    • Comptabilité
    • Facturation
    • Notes de frais
    • Feuilles de calcul (BI)
    • Documents
    • Signature
    Ventes
    • CRM
    • Ventes
    • PdV Boutique
    • PdV Restaurant
    • Abonnements
    • Location
    Sites web
    • Site Web
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Chaîne d'approvisionnement
    • Inventaire
    • Fabrication
    • PLM
    • Achats
    • Maintenance
    • Qualité
    Ressources Humaines
    • Employés
    • Recrutement
    • Congés
    • Évaluations
    • Recommandations
    • Parc automobile
    Marketing
    • Marketing Social
    • E-mail Marketing
    • SMS Marketing
    • Événements
    • Marketing Automation
    • Sondages
    Services
    • Projet
    • Feuilles de temps
    • Services sur Site
    • Assistance
    • Planification
    • Rendez-vous
    Productivité
    • Discussion
    • Intelligence artificielle
    • Internet des Objets
    • VoIP
    • Connaissances
    • WhatsApp
    Applications tierces Odoo Studio Plateforme Cloud d'Odoo
  • Industries
    Commerce de détail
    • Librairie
    • Magasin de vêtements
    • Magasin de meubles
    • Supermarché
    • Quincaillerie
    • Magasin de jouets
    Restauration & Hôtellerie
    • Bar et Pub
    • Restaurant
    • Fast-food
    • Maison d’hôtes
    • Distributeur de boissons
    • Hôtel
    Immobilier
    • Agence immobilière
    • Cabinet d'architecture
    • Construction
    • Gestion immobilière
    • Jardinage
    • Association de copropriétaires
    Consultance
    • Cabinet d'expertise comptable
    • Partenaire Odoo
    • Agence Marketing
    • Cabinet d'avocats
    • Aquisition de talents
    • Audit & Certification
    Fabrication
    • Textile
    • Métal
    • Meubles
    • Alimentation
    • Brasserie
    • Cadeaux d'entreprise
    Santé & Fitness
    • Club de sports
    • Opticien
    • Salle de fitness
    • Praticiens bien-être
    • Pharmacie
    • Salon de coiffure
    Commerce
    • Homme à tout faire
    • Matériel informatique & support
    • Systèmes photovoltaïques
    • Cordonnier
    • Services de nettoyage
    • Services CVC
    Autres
    • Organisation à but non lucratif
    • Agence environnementale
    • Location de panneaux d'affichage
    • Photographie
    • Leasing de vélos
    • Revendeur de logiciel
    Parcourir toutes les industries
  • Communauté
    Apprenez
    • Tutoriels
    • Documentation
    • Certifications
    • Formation
    • Blog
    • Podcast
    Renforcer l'éducation
    • Programme éducatif
    • Business Game Scale-Up!
    • Rendez-nous visite
    Obtenir le logiciel
    • Téléchargement
    • Comparez les éditions
    • Versions
    Collaborer
    • Github
    • Forum
    • Événements
    • Traductions
    • Devenir partenaire
    • Services pour partenaires
    • Enregistrer votre cabinet comptable
    Nos Services
    • Trouver un partenaire
    • Trouver un comptable
    • Rencontrer un conseiller
    • Services de mise en œuvre
    • Références clients
    • Assistance
    • Mises à niveau
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Obtenir une démonstration
  • Tarification
  • Aide
Vous devez être inscrit pour interagir avec la communauté.
Toutes les publications Personnes Badges
Étiquettes (Voir toutl)
odoo accounting v14 pos v15
À propos de ce forum
Vous devez être inscrit pour interagir avec la communauté.
Toutes les publications Personnes Badges
Étiquettes (Voir toutl)
odoo accounting v14 pos v15
À propos de ce forum
Aide

Mass mailing campaigns do not track opened and replied e-mails?

S'inscrire

Recevez une notification lorsqu'il y a de l'activité sur ce poste

Cette question a été signalée
emailmailingcampaignodooV8
16 Réponses
23042 Vues
Avatar
Yenthe Van Ginneken (Mainframe Monkey)

Hi guys

Today I've download and installed the mass mailings module for Odoo V8.
I've setup a testaccount with an incoming and outgoing mailserver and then added the email test account to Odoo.
Everything seems to fine up until the emails are sent. They are sent to the emailadresses I provide but it doesn't seem to track who has read the emails and who replied?
Can anybody tell me what I'm doing wrong or if I am missing something?

Here are my settings.
My campaign: 

My inbox:


My reply on this e-mail:

 

My e-mail configuration settings:

Yet my Odoo still says 0% is opened and 0% has reponded. I do not have anything in my inbox on Odoo either. My e-mail reply is in my Gmail account though!
Any solutions / help?

With kind regards
Yenthe

2
Avatar
Ignorer
Jaron Soininen

I see that the images in your email are also not loading. So I think your problem might be because you have installed Odoo on your localhost, which does not have a valid domain. Therefore, when people open your mass mail-outs, your Odoo install does not receive the response.

Yenthe Van Ginneken (Mainframe Monkey)
Auteur

@Jaron, this is not the problem. Sadly there are a few major bugs with parameters regarding to the IP internal and external of the server and multi-database use. I'm looking into this with the developers and we're trying out patches right now. I'll post back an answer with a detailed explenation/fix when everything is verified! :)

Jean-Marc Dupont

Hi, Have you found fixes ? emailing doesn't work for now ...

Yenthe Van Ginneken (Mainframe Monkey)
Auteur

@Jean-Marc, yes I have find a solution but its rather lengthy. I will write out the answer for you tommorow morning! :)

Sławomir Lis

I found that this is due to not setting session.db. In my case - when I first opened any odoo site - then tracking image was opened correctly. I've modified openerp/http.py: --- http_orig.py 2014-10-31 07:25:02.941976640 +0100 +++ http.py 2014-10-31 07:08:12.907227392 +0100 @@ -324,7 +324,14 @@ The database linked to this request. Can be ``None`` if the current request uses the ``none`` authentication. """ - return self.session.db if not self.disable_db else None + if not self.disable_db: + if self.session.db is None and 'db' in self.httprequest.args: + self.session.db = self.httprequest.args['db'] + return self.session.db + else: + return None + + #return self.session.db if not self.disable_db else None @lazy_property def httpsession(self):

Yogesh

sorry I forgot to add the image content in last comment.

Avatar
Yenthe Van Ginneken (Mainframe Monkey)
Auteur Meilleure réponse

To get everything working you will need to update some code in the mass_mailing module.
Patch for the new report.url parameter: https://github.com/odoo/odoo/pull/3260.patch
Patch for the mail_mail.py file under mass_mailing/models
and main.py under mass_mailing/controllers:https://github.com/odoo/odoo/pull/3289.patch

You will need to apply those patches. Or alternatively copy the content from these files and import them in your files.
main.py file: http://pastebin.com/zAw64WpH
mail_mail.py file: http://pastebin.com/6g2ddfdZ

After you've applied those patches you can add a new parameter report.url under settings > Parameters > System Parameters with the IP of your Ubuntu VM.
Now you can set a web.base.url, a web.base.url.freeze (to be sure the URL isn't changed by Odoo itself) and a report.url.
Why is this? With this you can define the web.base.url to make the URL for your images and e-mails and use the report.url to make the URL for printing files out in PDF.
Your final settings should look like this:
Now save all your files, edits, ... and restart your Odoo. From now on you can use mass mailing, all images and tracking of opened e-mails will work.

NOTE: At the time of this answer mass_mailing is not supported for multiple databases! This will only work if you have one database or use the --db-filter parameter.
For more information see: https://github.com/odoo/odoo/pull/3289 
Odoo is working on a multi-database fix for tracking but images will not be supported in multi-databases most likely.

 

4
Avatar
Ignorer
Jean-Marc Dupont

Are all these patches available in last published version of Odoo ? Is development team aware of this ?

Yenthe Van Ginneken (Mainframe Monkey)
Auteur

They seem to be added to the Github Odoo branche (as you can see here https://github.com/odoo/odoo/blob/8.0/addons/mass_mailing/controllers/main.py). But I don't think they are already into the download link from the Odoo website itself..I'd manually check both files to be sure. I've tested these patches and setup the fixes for this, so yes a developer is aware of this!

Yogesh

This doesn't seem to work for me. I see a broken image in inbox in chrome but nothing in firefox. method track_mail_open(self, mail_id, **post) never gets. How should image blank.gif appear in my inbox. is it okay to appear broken image ?

Yenthe Van Ginneken (Mainframe Monkey)
Auteur

@Yogesh if you get a broken image preview it means there is still something wrong / you did something wrong. Are you running your Odoo on ONE database and did you follow all my instructions?

Yogesh

Yes I read carefully multiple times. Running database with --db-filter option. I can see this is being append with body of mail but can't find where blank.gif exists.

Yogesh

sorry it seems kind of spamming but its odoo removes html content and makes blank comment.

Axel Mendoza

Hi @Yenthe, I have an issue on this today, in my installation I could see correctly the percent of opened emails but I cannot see the email address of who open the email because the email field in the statistic is gone after the email is send. Any workaround on this?

Yenthe Van Ginneken (Mainframe Monkey)
Auteur

Hi @Axel I guess you could counterpart this by writing the e-mailadres away on the model on the moment it is being sent? By default there doesn't seem to be anything to keep track of the e-mail anyway.

Avatar
Dhiraj Palekar
Meilleure réponse

For Odoo v9 and above:

Odoo generally sets web url parameter to localhost:8069.

Just set your "web.base.url" parameter value to <your ubuntu server address> ex: <http://00.000.000.00:8069/>  located at Settings >> Technical >> Parameters >> System Parameters and it should work fine. Hope it helps you. Thanks!

0
Avatar
Ignorer
Vous appréciez la discussion ? Ne vous contentez pas de lire, rejoignez-nous !

Créez un compte dès aujourd'hui pour profiter de fonctionnalités exclusives et échanger avec notre formidable communauté !

S'inscrire
Publications associées Réponses Vues Activité
How Email Marketing works? Résolu
email marketing mailing campaign
Avatar
Avatar
1
avr. 22
4467
odoo8 email marketing campaing sent email to customer on the basis of it interest
email marketing campaign odooV8
Avatar
0
mars 15
4589
Drip email campaign Résolu
email campaign
Avatar
Avatar
1
juil. 24
3017
Email Campaign
email campaign
Avatar
0
juin 23
2479
how to know who unsubscribed my email campaign?
mailing campaign
Avatar
Avatar
2
août 19
5300
Communauté
  • Tutoriels
  • Documentation
  • Forum
Open Source
  • Téléchargement
  • Github
  • Runbot
  • Traductions
Services
  • Hébergement Odoo.sh
  • Assistance
  • Migration
  • Développements personnalisés
  • Éducation
  • Trouver un comptable
  • Trouver un partenaire
  • Devenir partenaire
À propos
  • Notre société
  • Actifs de la marque
  • Contactez-nous
  • Emplois
  • Événements
  • Podcast
  • Blog
  • Clients
  • Informations légales • Confidentialité
  • Sécurité.
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk Slovenščina Español (América Latina) Español Svenska ภาษาไทย Türkçe українська Tiếng Việt

Odoo est une suite d'applications open source couvrant tous les besoins de votre entreprise : CRM, eCommerce, Comptabilité, Inventaire, Point de Vente, Gestion de Projet, etc.

Le positionnement unique d'Odoo est d'être à la fois très facile à utiliser et totalement intégré.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now