Edition: online
Version: 19.0+e

Hi,
I am dealing with a serious problem for which there is absolutely no information online even though it is such a common scenario, which is very strange. I want to use a custom SMTP server to send welcome emails when users sign up for the newsletter.

However, when I use the marketing automation module and create an email template, it immediately changes to sent status, which prevents me from modifying its settings.

Here are the steps to follow to reproduce the error:

1. Create a new “Start from scratch” campaign in the Marketing Automation module

2. Target: Mailing list contact, uniqueness based on normalized email (Mailing list contact)

3. Add a new Email activity.

4. Create a new email template

5. Select a blank “Start from scratch” template and save it.

The email template immediately changes to sent status, which prevents it from being configured. In particular, it is impossible to change the sending or reply address of the email in the Settings tab of the email template, which is essential when using an external mail server.

Adding a delay before sending or setting the campaign to stopped status does not change this.