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MEMF Ideal Technical Solution

I am currently facing a critical, unresolved payment issue with my @Odoo account. Despite raising a formal support ticket # 6243278 and reaching out to our Account Manager multiple times over the past one month, but still the matter is not resolved. Following is the detail:

"The payment was transferred to Odoo India based upon the bank details mentioned on the quotation. The Account Manager should have provided the bank details of Odoo UAE but due to her mistake we transferred the amount to Odoo India. Now there seems to be some issue within the Odoo Finance Teams who doesn't want to update the system expiry date. I don't know why? From this point onwards the problem started and due to this internal issue of Odoo we're suffering. Unfortunately I'm not getting any solution or a proper feedback neither from the AM or Odoo support".

As a business that relies on our ERP for daily operations, this lack of communication is highly disruptive and frustrating. If anyone from the Odoo Customer Success or Regional Management team can assist in escalating and resolving this immediately, I would greatly appreciate it.

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Zehntech Technologies Inc.
Best Answer

Hello, 

Based on the information provided, this appears to be an internal billing and subscription reconciliation issue rather than a technical database problem.

Since the payment was made and a support ticket (#6243278) is already open, the resolution will likely require coordination between the relevant Odoo Finance and Customer Success teams to validate the payment and update the subscription accordingly.

I would recommend continuing to escalate the matter through your Account Manager while requesting involvement from the regional Customer Success or Finance management team, as forum users typically do not have access to internal subscription or payment records.

Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion.

Regards,

Zehntech Technologies Inc.

santosh.sekwadia@zehntech.com

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