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"Odoo 18 - Send WhatsApp template via automated action code after customer replies in discuss.channel"

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Treatlab VOF

Title: Odoo 18 - Send WhatsApp template via automated action after customer replies in discuss.channel

Description:

I'm trying to build a WhatsApp flow in Odoo 18:

  1. Customer receives WhatsApp template with buttons ("Goed bevallen" / "Niet goed bevallen")
  2. Customer clicks "Goed bevallen" → reply comes in as a discuss.channel message
  3. Odoo should automatically send a second WhatsApp template as response

What works:

  • Automated action triggers correctly on model "mail.message"
  • Trigger: On save, filter: body contains "Goed bevallen"
  • We can find the sale.order via the channel name
  • We have the partner phone number

What doesn't work:

  • Sending the WhatsApp template via code

Code tried so far:

python

# Attempt 1 - gives AttributeError
env["whatsapp.message"].create({...}).send()

# Attempt 2 - gives AttributeError  
env["whatsapp.message"].create({...}).button_send_whatsapp_template()

# Attempt 3 - no error but nothing sent
env["whatsapp.composer"].create({...}).action_send_whatsapp_template()

Question: What is the correct method in Odoo 18 to send an approved WhatsApp template via server action code?

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Kunjan Patel

Hello,
You're very welcome, I'm glad it worked out.
Hope it helps
Thanks

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Treatlab VOF
Author Best Answer

Hi Kunjan,

Thank you again for your response. We tried your code suggestion but unfortunately we are not getting the second template to send automatically.

We would like to achieve this without using code if possible. Our setup is:

  • We send a WhatsApp template from a Sale Order with two buttons ("Goed bevallen" / "Niet goed bevallen")
  • When the customer clicks a button, we want Odoo to automatically send a second WhatsApp template as a response

Could you advise us on the correct automation rule settings (without code) to automatically trigger a WhatsApp template based on a customer's button reply?

We are using Odoo 18.2 Online.

Thank you so much for your help!

Best regards, Robby Grob

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Kunjan Patel
Best Answer
Hello Treatlab VOF,
I hope you are doing well

The method is _send_whatsapp_template() - not send(), button_send_whatsapp_template(),
action_send_whatsapp_template().

Use whatsapp.composer → _send_whatsapp_template()
env['whatsapp.composer'].with_context(
​active_model='sale.order',
​active_id=record.id,                                                                                                                                       
  ).create({      
      'wa_template_id': template.id,
      'res_model': 'sale.order',
      'res_id': record.id,
  })._send_whatsapp_template()


I hope this information helps you

Thanks & Regards,
Kunjan Patel

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