In this video, learn how to do dntify an handle inactive tickets in Helpdesk. **Check out more Odoo tutorials** - [Helpdesk Stages] https://www.youtube.com/watch?v=ouWfQ98HHcE&list=PL1-aSABtP6ACIEeHPbDlvkssz-FayBppL&index=6 - [Helpdesk] playlist: [https://www.youtube.com/playlist?list=PL1-aSABtP6ACIEeHPbDlvkssz-FayBppL] **App documentation** - [Receiving Tickets]: [https://www.odoo.com/documentation/17.0/applications/services/helpdesk/overview/receiving_tickets.html] - All [Helpdesk] docs: [https://www.odoo.com/documentation/17.0/applications/services/helpdesk.html] **See what Odoo can do for you!** - Schedule a demo:  https://www.odoo.com/r/mat - Start a free trial: https://www.odoo.com/r/ujK