Our references
CENOBE Ι.Κ.Ε.||CENOBE
Cenobe is a Greek cybersecurity company providing advanced services including penetration testing, offensive security, and continuous threat exposure management to private and public sector clients. Operating in a technically sophisticated and compliance- sensitive environment, Cenobe serves clients who demand both precision and professionalism at every touchpoint — from initial engagement to contract execution and ongoing service delivery.Despite its technical sophistication, Cenobe's internal commercial operations were running entirely on Excel spreadsheets. There was no structured pipeline to track leads and
opportunities from first contact through to closed deal, no standardized quotation process, and no way to manage recurring service contracts systematically. Contract signing was handled outside the system, creating friction and delays in onboarding new clients. Additionally, the company had no integrated invoicing workflow connected to its commercial activity, making billing time-consuming and prone to errors. Compliance with Greek myDATA e-invoicing obligations added further complexity to an already fragmented process.
Neurons Tech implemented a full end-to-end commercial lifecycle in Odoo, covering CRM, Quotations, Sales, Invoicing, Subscriptions, and Sign — with native myDATA integration for Greek e-invoicing compliance. The flow was designed to be linear and frictionless: leads enter via CRM, progress to a structured quotation, convert to a sale, trigger a subscription for recurring services, and are finalized with a legally binding digital signature via Odoo Sign — all within a single platform. myDATA integration ensured that every invoice is transmitted automatically to the Greek tax authority (ΑΑΔΕ) without manual intervention.
Cenobe replaced a fully manual, Excel-based commercial operation with a professional, integrated workflow spanning the entire client lifecycle. Key outcomes include:
• Full commercial pipeline digitized — from lead to signed contract — eliminating Excel-based tracking and the errors and delays it introduced
• Recurring cybersecurity service contracts are now managed as Odoo Subscriptions, with automated renewal tracking and billing cycles
• Digital contract signing via Odoo Sign reduced client onboarding time and eliminated the need for offline document handling
• myDATA integration ensures full Greek e-invoicing compliance with automatic transmission to ΑΑΔΕ — zero manual intervention required
• Estimated savings of 30+ hours per month previously spent on manual pipeline tracking, quotation preparation, and invoice reconciliation TI / Comunicació / Màrqueting
Cytech Ltd
Cytech Mobile has been active in the Telecoms and Mobile Marketing Software market, in Greece and abroad, since 2001. Cytech is a software house that develops mobile solutions which translate business needs into technology. Our aim since day one has been to develop and deliver pioneering services of the highest quality, in order to fulfill our customers’ specific needs. We provide our clients with our expertise in the telecoms sector, to assist in creating and exploiting new business opportunities. We are a one-stop powerhouse, with complete, in-house solutions for mobile messaging, mobile marketing and mobile payments. TI / Comunicació / Màrqueting
DO IT Hellas Cloud Solutions
DO IT Hellas is a cloud integration company with years of experience in deploying IT solutions for small, medium, and large organizations. DO IT Hellas is the major partner for Google Cloud (Google Workspace, Google Workspace for Education, Google Maps Platform, Google Cloud Platform, etc.) in Greece as well as other countries around the Mediterranean basin (e.g. Cyprus, Malta, etc.).In addition to Google, DO IT Hellas partners also with other cloud solutions providers such as Microsoft (O365, etc.), Onelogin (Identity Mgmt / SSO ), BetterCloud (enhanced management of Google Workspace/security/Workflows), Zixcorp (message encryption), etc.
We are selling to our customer Licence to Use for XaaS solutions provided by our partners, as well as services including Consultation, Project Management & Deployment, Training, Support & Customizations. TI / Comunicació / Màrqueting
Glove technologies SA
GloveRetail is a Greek retail technology integrator providing security and marketing management systems to some of the largest enterprises in the country, with a practice spanning consulting, in-store operations, digital signage, POS and customer-activation marketing, and retail security. A single engagement at a global brand reaches into hundreds of physical retail points and carries hardware, software installation, and ongoing support together, and the operational threads have to agree across every function or the engagement frays at the customer.We built GloveRetail a unified Odoo platform covering CRM, Sales, Purchase, Inventory, Field Service, Helpdesk, and Greek-localized Accounting. The configuration mirrors GloveRetail's actual operating model: enterprise-brand commercial cycles in CRM and Sales, retail-deployment hardware moving through Inventory, on-site engineer dispatch in Field Service, and post-install support consolidated in Helpdesk, rather than a default template applied on top.
GloveRetail is one of our longest-running Odoo customers, and the single instance still reaches from initial brand pitch to in-store install to after-sales ticket as a single operational thread. TI / Comunicació / Màrqueting
INGENIO ΣΥΣΤΗΜΑΤΑ ΠΛΗΡΟΦΟΡΙΚΗΣ ΕΕ||INGENIO ΣΥΣΤΗΜΑΤΑ ΠΛΗΡΟΦΟΡΙΚΗΣ
Ingenio is a Greek IT consulting and managed services company with 22 specialists supporting 150+ active clients and 2,000+ users across Greece, operating from offices inAthens, Thessaloniki, Thessaly, Epirus, and the Ionian and Cycladic islands. The company provides BI, ERP, and IT infrastructure services and manages a high volume of concurrent client support requests requiring structured, professional-grade ticketing and escalation workflows.
Ingenio's existing helpdesk system was no longer meeting the operational demands of a growing, multi-client managed services operation. The platform lacked the flexibility to define granular, per-client access permissions in the customer portal — a critical requirement when serving clients across different industries and contract types, each needing a tailored view of their own tickets and service history without visibility into other clients' data. Additionally, the company's telephone support infrastructure was operating in isolation from its client management system, meaning agents had no immediate context when receiving an inbound call and had to manually locate the relevant client record before being able to assist effectively.
Neurons Tech migrated Ingenio's helpdesk operations to Odoo, configuring a custom Customer Portal with per-client access rights — ensuring each client sees only their own tickets, service records, and communication history. Custom portal permissions were defined at the client level, giving Ingenio full control over what each customer can view and submit without any cross-client data exposure. In parallel, Ingenio's telephone exchange was integrated with Odoo's VoIP module, linking inbound calls directly to client records. When a
client calls, the relevant customer card — including open tickets, contract details, and interaction history — appears automatically on the agent's screen, enabling faster, more informed support from the first second of the call.
The migration and integration delivered immediate improvements across both client-facing and internal operations. Key outcomes include:
• Successful migration from the legacy helpdesk platform to Odoo with zero data loss and full continuity of service across 150+ active clients
• Per-client portal access rights ensure each customer sees only their own data — meeting both contractual confidentiality requirements and data protection obligations
• Telephone exchange integrated with Odoo CRM — inbound calls now surface the client record automatically, eliminating manual lookup and reducing average handle time
• Support agents now have full client context — open tickets, contract details, and interaction history — visible from the moment a call connects
• Estimated savings of 25+ hours per month across the 18-person team, previously spent on manual client lookup, ticket routing, and portal access management TI / Comunicació / Màrqueting
PRAGMA IOT ΑΕ
Pragma, since its establishment in 2017, based on the verified experience and scientific background of its founding directors, is a spin-off company of CERTH-ITI, that aims to be involved in the Low Power Computing and Internet of Things domain. The company offers end-to-end software solutions, supports the modern IoT needs of the Industry and delivers consulting services in the domain of Internet of Things to both the private and the broader public sector. With conscious commitment to responsible entrepreneurship and hands-on experience for over 20 years, the company provides its services to a wide range of customers throughout Greece, major business groups and multi-national companies.TI / Comunicació / Màrqueting
