Hi,

    Any changes to the KOT layout or styling require custom POS frontend development, involving modifications to the QWeb/JS templates.If you are using Odoo Enterprise, the recommended approach is to raise a support ticket with Odoo.Alternatively, the issue or enhancement request can be reported on the Odoo GitHub, as manual KOT customization is not supported out of the box.

Hope it helps

Hi James,

I would suggest creating a support ticket for the issue at Odoo stating your Enterprise subscription (if available) or directly in the Odoo GitHub (https://github.com/odoo/odoo) - this is the fastest way to address these issues at Odoo, as I assume that the KOT issue is not implemented correctly.

By default, no changes can be made manually to the order ticket - this also applies to the font size and font thickness, among other things.

Regards,
Chris Dominiak (Intero Technologies GmbH)

Hi James,

You've hit on a real frustration – kitchen staff need to see all the variant options to prepare orders correctly. Missing toppings or modifications on a KOT defeats the whole purpose.

About your specific issue:

Chris is right that this appears to be a limitation in how Odoo's KOT template handles multi-line variant text. The standard receipt template has more flexibility, but the KOT template seems to truncate after 2-3 lines to keep tickets compact. Unfortunately, there's no built-in setting in the UI to change font size or remove this limitation.

Potential approaches:

1. Technical fix (requires dev knowledge): You could modify the KOT QWeb template to remove line limits and adjust CSS for larger fonts. This involves inheriting the point_of_sale.OrderReceipt template and customizing the variant display section. It's doable but requires technical expertise.
2. Raise it as a bug: Since variant options print fine on receipts but not KOTs, this does seem like an inconsistency worth reporting. Submit it through Odoo's GitHub (https://github.com/odoo/odoo) as Chris suggested, or through your Enterprise support channel if you have one.

Alternative consideration:

If you're looking for a solution that just works without template modifications, you might want to look at software-based printing solutions that handle formatting more flexibly.

We offer Ultraprint, which is a software-based POS printing solution that handles receipt and kitchen printing without hardware dependencies. It includes customizable kitchen ticket formatting, so you can control exactly how variant options display – no truncation issues. All printing stays on your local network through your Odoo server (no external routing).

Key benefits for kitchen printing:

• Full control over what displays on KOTs
• No text truncation on variant options
• Customizable font sizes
• 5-minute setup, 99.9% uptime
• Starts at $18.9/month for small setups

Free demo available here: https://www.odooskillz.com/ask-for-a-demo-account

Regardless of whether you use Ultraprint, your kitchen staff definitely need to see complete order details. Worth pursuing the technical fix or bug report if you're sticking with standard Odoo printing.

What's your comfort level with template customization? If you want to pursue that route, I can point you toward the specific template sections to modify.