Hi, all!

According to support, there was a bug that has been fixed by developer team. After implementation of the build (end of March 2023), the problem disappeared only after deactivating and reactivating the Email Plugin.

Thanks @El hamzaoui Wissem for the tip.

Regards, Miguel

Hi I had the same issue. Just uncheck mailing plug-in checkbox then save and select the option again To reinstall the plugin. 

Hi Miguel I have the same issue, using saas 15.0+e. Did you manage to solve it? Thks

When connecting the Outlook Mail Plugin, you may encounter an error message that prevents you from proceeding. This error can be caused by a variety of factors, but there are several common steps you can take to troubleshoot the issue.

First, ensure that your computer meets the system requirements for the Outlook Mail Plugin. If your system does not meet the requirements, the plugin may not be able to connect properly.

Next, check your internet connection to ensure that it is stable and strong enough to connect to the plugin server. A weak or unstable internet connection can cause connection errors.

If you are still experiencing issues connecting, try disabling any firewalls or security software that may be blocking the connection. Make sure that the plugin is added as an exception in any security software you have installed.

Another potential solution is to try uninstalling and reinstalling the plugin. Sometimes, the installation may have become corrupted or there may have been an issue during installation that is causing the connection error.

If none of these solutions work, you may want to reach out to the support team for the Outlook Mail Plugin or the company that provides the plugin for further assistance. They may be able to provide additional troubleshooting steps or identify a more specific issue that is causing the connection error.

Regards,
Peter