客户成功案例
I. M. Hilandariou
The task for I.M. Hilandarious - a company engaged in retail, production, and agricultural processing - was to implement a comprehensive Odoo ERP system covering multi-warehouse inventory management, Greek accounting compliance, procurement workflows, HR, payroll, and cash handling. A multi-company setup was configured for operations in both Greece and Serbia, with tailored solutions for branch tracking, internal consumption, and fruit production workflows. 域外管辖权
INGENIO ΣΥΣΤΗΜΑΤΑ ΠΛΗΡΟΦΟΡΙΚΗΣ ΕΕ||INGENIO ΣΥΣΤΗΜΑΤΑ ΠΛΗΡΟΦΟΡΙΚΗΣ
Ingenio is a Greek IT consulting and managed services company with 22 specialists supporting 150+ active clients and 2,000+ users across Greece, operating from offices inAthens, Thessaloniki, Thessaly, Epirus, and the Ionian and Cycladic islands. The company provides BI, ERP, and IT infrastructure services and manages a high volume of concurrent client support requests requiring structured, professional-grade ticketing and escalation workflows.
Ingenio's existing helpdesk system was no longer meeting the operational demands of a growing, multi-client managed services operation. The platform lacked the flexibility to define granular, per-client access permissions in the customer portal — a critical requirement when serving clients across different industries and contract types, each needing a tailored view of their own tickets and service history without visibility into other clients' data. Additionally, the company's telephone support infrastructure was operating in isolation from its client management system, meaning agents had no immediate context when receiving an inbound call and had to manually locate the relevant client record before being able to assist effectively.
Neurons Tech migrated Ingenio's helpdesk operations to Odoo, configuring a custom Customer Portal with per-client access rights — ensuring each client sees only their own tickets, service records, and communication history. Custom portal permissions were defined at the client level, giving Ingenio full control over what each customer can view and submit without any cross-client data exposure. In parallel, Ingenio's telephone exchange was integrated with Odoo's VoIP module, linking inbound calls directly to client records. When a
client calls, the relevant customer card — including open tickets, contract details, and interaction history — appears automatically on the agent's screen, enabling faster, more informed support from the first second of the call.
The migration and integration delivered immediate improvements across both client-facing and internal operations. Key outcomes include:
• Successful migration from the legacy helpdesk platform to Odoo with zero data loss and full continuity of service across 150+ active clients
• Per-client portal access rights ensure each customer sees only their own data — meeting both contractual confidentiality requirements and data protection obligations
• Telephone exchange integrated with Odoo CRM — inbound calls now surface the client record automatically, eliminating manual lookup and reducing average handle time
• Support agents now have full client context — open tickets, contract details, and interaction history — visible from the moment a call connects
• Estimated savings of 25+ hours per month across the 18-person team, previously spent on manual client lookup, ticket routing, and portal access management 信息技术 / 通信 / 营销
JOOLIFY I.K.E.
Joolify's vision is to make jewelry experience the way to enhance people’s creativity and planet’s sustainability. Become part of our mission to redefine jewelry by offering personalized and unique pieces that reflect individuality, personal values and self-expression. Shape your own jewelry whenever you like in a very simple, safe, user-friendly and lifetime guaranteed way. Our patented mechanism makes this game a reality. From a "sustainable" point of view, every time someone buys our interchangeable tops (joollions), is like recycling 10 aluminum soda cans (at least) and this happens by design, not by accident. 批发 / 零售
KLIMAMICHANIKI SA
Klimamichaniki has been active, since 1984, in the HVAC industry in Greece providing state-of-the-art integrated solutions to the property owner, investor, engineering consultant, contractor and trader. From the specification of the adequate equipment to the provision of specialised consulting & project management services to qualified mechanical engineers and HVAC installers, Klimamichaniki is a one-stop provider in the areas of:A/C & cooling systems, Heating, Solar thermal Industrial & commercial refrigeration, Geothermal PV systems 建筑与翻新
Logika 4PL | Beyond Logistics
Logika 4PL is a modern 4PL company with a main objective to cover the entire supply chain. Its aim is to ensure a smooth flow across the spectrum of the supply chain, saving time and cost. Combining flexibility with its expertise and knowledge ensures its adaptability to the ever-changing market conditions. Our company was tasked with creating a business solution that would be able to assist our customer in managing their accounting and customer relationships, as well as to optimize their operational processes through a custom-made, automated system that is able to accommodate every possible scenario. 运输 / 物流
M.CHATZIIOANNOU & SIA OE - DELOS TRAVEL
We are the Travel Experts to Delos and Mykonos. We offer our clients a unique Myconian travel experience, by creating inspiring tours with innovative services.We listen to our clients and do our best to pursue excellence, in a never- ending effort to improve the quality of services we offer. This is a precedence which was set by my grandfather Constantinos who took the first people to Delos in his wooden caique almost a hundred years ago.
We provide superior personalized services
We focus on the customer not the competition.
Delos Tours strives to give travelers the most inspiring authentic travel experience possible, as seen through the eyes of a local.
The mission of Delos Tours is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit. Delos Tours believes that it is our experience of almost a century that sets us apart from our competitors.
Our philosophy is superior customer service.
We fulfill dreams through the experience of travelling.
Superior customer service through innovation quality and commitment.
批发 / 零售
MOVEO HELLAS ΜΟΝΟΠΡΟΣΩΠΗ Ι Κ Ε||MOVEO
MOVEO Hellas is a Greek enterprise AI-agents company running a financially complex, internationally-facing business with reporting requirements that demand a properly structured accounting backbone, optimised chart of accounts, custom balance reporting, and the Greek regulatory layer carried in real time.We deployed Odoo for MOVEO across CRM and Accounting, configured for multi-company and multi-currency operations from day one, with the chart of accounts optimised for the way the business actually books revenue and the balance reporting tailored to the financial picture leadership uses to run the company. Accounting sits on our EXN Greek Localization and EXN AADE MyData modules for real-time AADE compliance on every transaction. Since go-live, the engagement has extended through a sequence of upsells maintained on top of the Odoo core: a bi-directional QuickBooks integration that keeps the chart of accounts and Odoo balance reporting aligned with the international ledger so cross-border closes reconcile automatically, and Odoo training to deepen the customer team's mastery of the platform.
The outcome is accurate financial tracking, advanced reporting, and a platform that has continued to grow with MOVEO's business since the original implementation. 科学与技术
Marine Logistics
Marine Logistics has the knowledge and expertise in this complex and time sensitivebusiness, to deliver valuable orders on board of your vessel providing the most cost-efficient
solutions from the collection point or consolidation point, through to customs clearance and
on-board delivery. 运输 / 物流
