Hello

Is it possible that you have this issue on a private (invited users only) helpdesk team? I solved this by adding helpdesk team members to the "Follow all team's tickets" option. You can quickly overlook this settable option.

Follow all team’s tickets

If a user should be notified about any updates regarding tickets for this team, select their name from the Followers drop-down menu, located in the Follow All Team’s Tickets field. Multiple users can be selected to follow a single team.

Apparently, this doesn't function in V16. I created a user myself and attempted to activate automatic assignment. Saved and turned off automation once again. Even now, my user is showing up as invisible. That will become clear if I turn automation back on. However, there are no "my teams" listed.

Hi
at least in V16 this does not work. I tried to enable automated assignment and added myself as a user. Saved and disabled automation again. My user is still listed in invisible in the background. I can see that when I enable automation again. But "my teams" remains empty.