Karsaz Private Limited

Industry: Automotive / Manufacturing & Services

 Organization Size: Large (1,000+ employees)

Client Overview:

 Karsaz Pvt. Ltd. is one of Pakistan’s leading automotive solutions providers, operating across vehicle manufacturing, fleet services, customer support, and nationwide service centers with complex, high-volume operational workflows.

Pain Points

• High-volume customer service operations with manual tracking

• Disconnected sales, service, and invoicing workflows

• Limited visibility into service performance metrics

HCS Solution

• Implemented Odoo CRM, Sales, Accounting, and Helpdesk

• Automated end-to-end customer service workflows

• Introduced management dashboards and SLA monitoring