Hello Vikram,

In general, you never have to create manually an alias.

Tto get a service entry created automatically created upon the reception of an email, here is what you have to do :

1. create on your mail server a mailbox services@your_company.com
2. in OpenERP, go to Setting\Technical\Email\Incoming Mail Servers

3. create a new entry with the following parameters :

   • Name : incoming services

   • Server Name : your-mail-server-name

   • Username/Password : credentials to connect to your new mailbox

   • Create a New Record : you model / class

4. be sure to have your "Fetchmail Service" activated (in Settings\Technical\Scheduler\Scheduled Actions)

Note : that you will not be able to check for duplicate entries, since each new email will create a new service request.

Marc

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