Employees cannot print their payslips

Question

I gave the employee group with the access rights to view only their payslips which are in the paid status.They can view that payslips but when they click print button to download it, it is displaying that "The requested URL not found". But the admin is able to view and print all the payslips. Is there any solution to solve this problem?

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,
To troubleshoot and potentially solve the issue preventing employees from printing their payslips, follow these steps:
1. Check permission settings.
2. Review system logs for error codes or messages.
3. Verify URL configuration.4. Ensure file path accessibility.
5. Test browser compatibility.
6. Clear cache and cookies.
7. Update software.
8. Contact support if the issue persists.
Going through these steps systematically should help you resolve the problem.

Hope it helps

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