In this video, learn how to automatically route Helpdesk tickets to the correct team based on the ticket description. Introduction - 00:00 Configuration - 01:10 Create AI Automation - 01:43 Testing manual ticket assignments - 06:11 Testing email ticket assignments - 06:58 **Check out more Odoo tutorials** -  Helpdesk Playlist: https://www.youtube.com/playlist?list=PL1-aSABtP6ACIEeHPbDlvkssz-FayBppL - Helpdesk Teams: https://www.youtube.com/watch?v=cbvdcbEAwPw&list=PL1-aSABtP6ACIEeHPbDlvkssz-FayBppL&index=7&pp=gAQBiAQB - Helpdesk Tickets: https://www.youtube.com/watch?v=wsO_JozoHZE&list=PL1-aSABtP6ACIEeHPbDlvkssz-FayBppL&index=8 - Helpdesk Stages: https://www.youtube.com/watch?v=ouWfQ98HHcE&list=PL1-aSABtP6ACIEeHPbDlvkssz-FayBppL&index=6 **App documentation** - Helpdesk Basics: https://www.odoo.com/documentation/18.0/applications/services/helpdesk.html - Receiving tickets: https://www.odoo.com/documentation/18.0/applications/services/helpdesk/overview/receiving_tickets.html **See what Odoo can do for you!** - Schedule a demo: https://www.odoo.com/r/7Xj - Start a free trial: https://www.odoo.com/r/J2u