Anders thanks for the comment but this does not explain how to extract and act upon data extracted from the body of the email. This requires a server action - the previous posts that touch on this subject are clearly out of date now.

You can add server actions in python-code for example: if context.get('active_model') == 'crm.lead' and context.get('active_ids'): self.case_mark_lost(cr, uid, context['active_ids'], context=context)

A worked example would help me and many other people I think. The existing semi-examples posted on odoo help have typos and also no longer work. 1 Its not clear whether a database record always needs to be created - eg if we just want to update, say a status field in a delivery order we don't need a new lead or delivery order to be created. 2 If we are not creating a record in one of the models how do we access the fields (subject, body etc) from the incoming email message. I tried creating message records but this does not seem to work (on saas5). If this can be demonstrated then it provides a useful mechanism for synchronisation with other online systems.

The first ref 1) is the classic one on this forum - this didn't work because of the typos shown in 2. 2) no longer works because the email body is no longer put into the crm.lead description field when the email is received (this change was uploaded to github around feb 2013) 3) is a zapier reference. I assume that this requires a custom module in odoo and so is therefore incompatible with odoo-on-saas I have not come across 5) before - but it too looks like it would require a custom module to be installed in odoo - again making it incompatible with odoo-on-saas. I am sure that this must be possible with odoo server actions - it is just knowing how to get access to the email body content. After that we can parse that content and do pretty much whatever we would like with server actions.

I think the email can be accessed via mail.mesagge model. The problem is how to trigger the server actions object?