Designs 911
I
ndustry: Wholesale / Retail (Automotive Parts & E-Commerce)
Challenges Faced :
- Disconnected systems across e-commerce, trade sales, purchasing, and inventory with no single source of truth
- Website and ERP running on slow, error-prone manual CSV/EDI file exchange
- Limited real-time inventory visibility across dual UK and Netherlands warehouses
- Manual enforcement of credit limits, margin thresholds, trade pricing rules, and purchase order approvals
- Complex multi-team returns process with no unified case management or audit trail
Odoo Implementation :
Inflow Systems implemented Odoo to unify Design 911's multi-channel retail and trade operations by:
- Integrated bespoke e-commerce website via real-time API, replacing manual file exchange
- Unified multi-warehouse inventory management and automated order routing across UK and Netherlands
- Automated retail and trade sales workflows including credit control, margin approvals, and tiered pricing
- Structured purchasing for 300+ suppliers with automated reorder rules and PO approval workflows
- Centralised accounting across 7 bank accounts with MTD VAT, UK/Netherlands branch reporting, and landed costs
Key Enhancements :
- Real-time e-commerce integration with near-instant order, payment, and returns synchronisation
- Full multi-warehouse visibility with automated routing and shipment tracking across both distribution centres
- Automated credit control with aged receivables management, credit limits, and collection workflows
- Centralised helpdesk and returns management with full cross-team audit trail and case ownership
- Custom twin-action returns module generating simultaneous credit notes and replacement orders on completion
