Hello,

You can look here https://www.odoo.com/apps/modules/11.0/website_helpdesk_ticket_bundle/

Regards,

Probuse Consulting Service Pvt Ltd

Hi Siobhan,

We have developed a complete Helpdesk solution that rivals other industry standalone offerings.

You can check out a short video here : http://www.odoo.ma/our-modules/helpdesk-odoo/9

Note: We haven't posted an up to date video yet, the latest version has a lot of new improvements and features.

I believe this is the best existing odoo Helpdesk as of yet.

Feel free to contact us there if you need to check out a live demo.

Hello, I guess you'd better use the module "Issue Tracking", parameter the incoming mails with your help-desk mail then share it in your website so the visitors will be able to create issues just by sending e-mails to it.