AZ Solutions
AZ Solutions is a Brussels-based group that brings together several specialized brands offering complementary services:
AZ Rental (vehicle rental)
AZ Shuttle (passenger transport)
AZ Recycling (waste management & recycling)
AZ Removals (private and corporate moving services)
The group operates in Brussels and its surrounding areas, with a strong focus on customer satisfaction and responsiveness.
Industry
Logistics, transport, and environmental services
Apps used
CRM, Sales, Accounting, Website
Objective
To unify operational, sales, and accounting processes within a single Odoo multi-company environment while preserving the autonomy of each business unit. The goal was to streamline workflows, centralize data, and deliver a seamless and consistent customer experience.
Challenge
Before Odoo, the group operated across two separate systems, leading to:
Scattered data (clients, bookings, invoices)
Duplicated sales processes for each brand
Fragmented accounting using a multi-company WinBooks setup
Inconsistent customer experience due to disconnected forms and communication channels
Solution
Migration to a multi-company Odoo environment
Consolidation of two separate Odoo instances
Implementation of a multi-company architecture with tailored access rights
Shared master data (products, contacts) with confidentiality preserved per entity
Multi-activity CRM
Segmented pipelines by brand (rental, recycling, moving)
Integration of external web forms with Odoo CRM
Automated lead assignment based on business line
Full accounting migration (WinBooks → Odoo)
Import of historical data (clients, vendors, journal entries)
Automation of bank reconciliation and invoice generation
Consolidated reporting for management, with visibility by entity
Results
Full centralization of customer, booking, and financial data
40% reduction in manual entry errors
Single unified customer portal across all services
Time savings of 15 hours/month in accounting operations
