Hi everyone,
I am having a problem in our odoo v14 system that I cannot seem to work out.
Whenever a customer sends an email to our mail alias, a bounce back email from Odoo is getting sent saying that the message cannot be processed. I do not understand why, because the emails are still going into our normal inbox (outside of odoo) but customers are still recieving a rejection email.
Can someone help understand why? All my internal email settings in odoo seem fine.
I
got the same problem some time ago and fixed it by creating an email account
bounce@mydomain.com in my email provider (cpanel)
Looks
like some mail servers will not forward email with no bounce
email account configured and Odoo does this dynamically (ex:
bounce-14-res_partner21@yourdomain.com)
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