Hello
how can i do to share a ticket with all users knew in Odoo wich are in the customer company ?
By exemple, i have Mr X and Mr Y which work to Danone. If Mr X create a ticket where is the setup in odoo to authorize Mr Y to see or respond to this ticket ?
thanks you
By granting portal access for contacts of a company, it can be done from contacts app
It's not correct, Mr X just see his ticket, do the same Mr Y. Because Odoo ticket provide this right based on Follower on ticket, when Mr X create a new ticket, Mr Y will not be a follower on Mr X ticket, so he cannot see.
If the portal users are from the same (customer/vendor) company they view all documents related to that company.
Atleast this is how is was in earlier versions (V13, 14), not sure if this has changed in recent versions.
Crie uma conta hoje mesmo para aproveitar os recursos exclusivos e interagir com nossa incrível comunidade!
Inscrever-se| Publicações relacionadas | Respostas | Visualizações | Atividade | |
|---|---|---|---|---|
|
Urgent solution is required
Resolvido
|
|
2
mar. 22
|
3732 | |
|
1
dez. 20
|
4466 | ||
|
0
mar. 15
|
5011 | ||
|
3
abr. 26
|
1497 | ||
|
0
dez. 25
|
1063 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
