email template issue

Question

I created the customized email template.
When using it, I get the error below.
Image [1]
Noted that the issue is cause by the language, I have already copy & paste the English version to Chinese version like below, but still doesn't work.
Image [2]
Can anyone tell me what is the problem? I don't want to let the technical consultant do it for me everytime a new template need to be applied.

[1] data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAABKkAAAK+CAYAAABpQE2nAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8

leannelam1.pnl@gmail.com · Answer

No it doesn't work as well.

Niyas Raphy (Walnut Software Solutions) · Answer

Hi,
Does the english version works fine ? If yes, instead of copying same to chinese, empty the chinese translation , so that it will take the english and work.
Thanks

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