Is anyone facing an issue with Odoo's rotting feature? I set the "Days to rot" to 1 for a stage in my CRM app. It set all opportunities older than a day to red, but whenever I update the record it or log a note, it does not seem to reset the counter. Some field updates seem to almost update it, removing the "rotting number" but once I save it sets it back to what it was. Other field updates, including logging notes, do not seem to affect it even temporarily. Any help would be great. Thanks!
Deze vraag is gerapporteerd
1
Beantwoorden
1027
Weergaven
Hi,
This behavior is actually related to how Odoo calculates the "rotting" status.
The rotting is typically based on last activity or interaction (like scheduled activities) rather than all types of updates. Actions such as logging internal notes or making minor field changes may not always reset the rotting counter.
To ensure the counter resets, try:
- Scheduling or completing an activity (call, meeting, etc.)
- Verifying which field is being used for rotting calculation (e.g., Last Activity Date)
If needed, this behavior can also be customized to include additional actions (like notes) in the reset logic.
Hope this works for you! Feel free to reach out for further discussion.
Regards,
Zehntech Technologies Inc.
Hi, thank you for that answer. How can I customize its reset logic?
Geniet je van het gesprek? Blijf niet alleen lezen, doe ook mee!
Maak vandaag nog een account aan om te profiteren van exclusieve functies en deel uit te maken van onze geweldige community!
Aanmelden| Gerelateerde posts | Antwoorden | Weergaven | Activiteit | |
|---|---|---|---|---|
|
0
jun. 26
|
63 | ||
|
0
jun. 26
|
2 | ||
|
0
jun. 26
|
407 | ||
|
0
jun. 26
|
1 | ||
|
0
mei 26
|
2 |
Hi ,
You can customize the reset logic, but it usually needs a small customization rather than a standard stage setting.
A common approach is to add logic so the rotting counter resets when specific actions happen, for example:
- when an internal note is logged
- when certain fields are updated
- when an activity is scheduled or marked done
This can be done either through an automation rule (for simple cases) or a custom module (for more precise control). If your goal is to treat notes or selected updates as “real activity,” a custom module is usually the cleaner option.
Hope this works for you! Feel free to reach out for further discussion.
Regards,
Zehntech Technologies Inc.
santosh.sekwadia@zehntech.com