Lebanese Embassy

About:
Lebanese embassy in Doha is the sole Lebanese representation in Qatar. It provides a range of consular services such as visa and passport processing as well as document legalization.
Challenges:
Managing manually the services workflows, and maintaining the residents information became a main challenge for the Lebanese Embassy in Qatar. Accordingly, their team started looking for a digital solution that will automate these processes, reduce any room for mistakes, and improve the customer service and the productivity rate.
Solution:
With the help of Ever Business Solutions, they fully implemented Odoo ERP in order to digitalize their daily operations.
The solution included a full-service management engine, including but not limited to, Customer profile, Service submission, follow ups, documents processing and delivery management.
On the other side, the platform included an advanced portal that handles the Embassy’s news, announcements, ambassador’s information, activities and events.