Skip to Content
This question has been flagged
1 Atsakyti
1982 Rodiniai
Portretas
Jukka Saari

Hi,


we are using Odoo 15, latest WooCommerce 7 and Odoo WooCommerce connector app.


Problem:

1. Customer makes an order -> Order is in "Processing" mode at WooCommerce

2. We need to change this order state from "Processing" to "On Hold" for a reason

3. When we check all is okay, we will mark the order "Complete"

4. Problem activates: Order data wont transfer into Odoo (We can't find the order from Odoo)


If order is at "Processing mode" and we complete the order straight from processing mode, all the data will move to Odoo and it works, but if order is marked completed from "on hold" mode, data will not move to odoo.


So Im just wondering is this as it should be or is it a bug? I think that no matter the state of order the order should move to Odoo when we mark the order "complete". 

Portretas
Atmesti
Portretas
Mahmoud El Bouyahyaoui
Best Answer

It is likely that the issue you are experiencing is related to the way that the Odoo WooCommerce connector app is configured to handle different order statuses. The app is likely set up to only import orders that are in a specific order status (such as "Processing") and not others (such as "On Hold").

One solution to this problem would be to configure the connector app to import orders in any order status, so that the order data will be imported into Odoo regardless of whether the order is in "Processing" or "On Hold" mode.

Another solution would be to update the code of the connector app to include the logic for importing order in "On Hold" status and make the necessary changes to the app's settings so that orders in "On Hold" status are imported into Odoo.

It's worth noting that the connector app is a third-party app, so you should contact the developer of the app or the community for further assistance.

Portretas
Atmesti