Storefriendly Mgmt Pte Ltd

Storefriendly (https://storefrendly.com.sg/), a Singapore-based storage provider offers affordable, secure, and flexible self-storage units. With multiple locations, they provide all-day air-conditioned units, ensuring a clean environment. 24/7 CCTV surveillance ensures the safety of stored items, and flexible plans cater to diverse storage needs, making Storefriendly a trusted solution in Singapore.

However, they sought an omnichannel marketing solution to unify their operations, specifically in Marketing and CRM. Odoo replaced Storganise, addressing issues with storage unit availability, rate calculation, and manual processes. Thus, Brainvire, an Odoo partner, successfully implemented Odoo Enterprise v17, integrating Matoma for Marketing Analytics and WordPress for seamless inquiry integration. Also, Odoo effectively managed storage unit availability and automated recurring billing based on customer agreements. Implementation of Odoo Social Marketing and Email/SMS marketing enhanced customer engagement. A customer portal was established for easy online checks of unit availability and bookings. With implementation, the brand experienced improved sales conversion thanks to streamlined processes and automated follow-ups. The billing cycle saw enhancements through automated billing, contributing to an overall enhanced customer experience via a user-friendly portal. Integrating multiple solutions seamlessly with Odoo as the ERP created an omnichannel experience, and the streamlined process improved the conversion ratio. With easy portal access, Storefriendly achieved improved response time and heightened customer satisfaction, marking its key highlights and successful outcomes.