Account Manager - EN/FR (Australia)
About Odoo
With a small team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.
At Odoo, we value independence, flexibility, and personal growth. We're a fast-growing company that embraces innovation and encourages our team members to push boundaries and reach new heights. With our Australian office nestled in the beautiful Gold Coast's Varsity Lakes, we offer the perfect blend of exciting work and an amazing lifestyle.
About the job
As an Account Manager, you will represent the long lasting commercial point of contact of all your customers. You ensure customers' satisfaction and make the company grow, by upselling and renewing contracts of our existing customers. You will be in touch with CIO's, CFO's and CEO's of small and large companies, and revolutionise the way their business works!
The business scope of Odoo is so large that you'll never stop learning and, with a bit of creativity, you'll have a solution to most of your clients' pain points. With such a scope, you'll quickly master all aspects of entrepreneurship, to advise clients as an expert. It's not all about sales, it's also about providing value to your clients.
You'll never get bored!
Responsibilities
- Managing a portfolio of existing clients in Australia
- Analyze and understand in depth your customers' IT projects: you will be their Odoo sales expert!
- Identify potential/incentive future sales: increase your customers' use of the solution by offering them the right package in Odoo
- Demonstrate the product (new apps, features) and new versions to end-users
- Negotiate contract renewals: from monthly to multi-year subscriptions
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
Must have
- Fluent in English and French
- Strong organizational skills: you will have around 150 clients to manage!
- Strong relational & negotiation skills
- Solution - oriented
- Passion for software products
- Quick & autonomous learner
- Full working rights in Australia
Nice to have
- Strong understanding of IT projects and client-facing solution selling
- Experience managing and growing a portfolio of existing clients
- Ability to identify upselling opportunities and align solutions to customer need
- Confident in delivering product demonstrations and presenting new features to end-users
- Experience in contract negotiation and subscription-based renewals
- Commercial mindset with a focus on customer retention and expansion
- Excellent communication and relationship-building skills with clients in a fast-paced environment
What we offer
Social Events
Friday happy hours, great team activities, company dinners
Peaceful work environment
Located in Varsity Lakes with lake views. Cosy workspaces, a game area, and a lunch room made for laughs and snacks.
Work-life Balance
Hybrid work with hours that fit your lifestyle.
Eat & Drink
Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well-fed Odoo-ers are happy Odoo-ers.
