Hi comunity,
we found it very hard to be able to notice OLD tickets, if client replied /reopened his ticket after some time. Is there a way to highlich all the emails, which received new email from client and are UNREAD?chatter notification is not enough, might be overseen very easyly...
Any ideas?
Buat akun sekarang untuk menikmati fitur eksklufi dan agar terlibat dengan komunitas kami!
Daftar| Post Terkait | Replies | Tampilan | Aktivitas | |
|---|---|---|---|---|
|
0
Mar 15
|
7222 | ||
|
Configure Helpdesk Team Alias and Incoming Servers
Diselesaikan
|
|
1
Jan 26
|
2110 | |
|
2
Agu 24
|
2974 | ||
|
2
Jul 24
|
4517 | ||
|
1
Mei 24
|
5078 |
1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
