Point of Sale
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Product management
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POS setup
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Sales management
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Devices management
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Retail practice
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Restaurant practice
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Refund customers
In this course, learn how to refund customers.
You can check the provided video if you're stuck on a question.
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Use the data from https://demo.odoo.com to answer these questions. Did you mess up? Start over with clean data by clicking Restart on the homepage!
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1.
What action doesn’t allow you to view orders to refund without a customer’s paper receipt?
From the POS dashboard, go to the list of past orders, select an order, and click “Return Products”.
From an open POS session, click the ellipsis, then “Refund”, and scroll through the order list manually.
From an open POS session, click “Orders”, open the dropdown filter, and select “Paid”.
Switch to the Sales app and search for the order using customer details.
2.
What is the process for refunding a single item from an order with multiple products?
3.
What payment method can you use to make a refund?
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