Hello dears

We are currently using the Jasper Report module developed by Serpent Cs without problems on many servers. However, when installing it in a ubuntu server of a customer, we have the following error that appears  at the generation of all the reports (included the example):

2017-11-09 13:56:20,023 17857 INFO demo odoo.addons.jasper_reports.jasper_report: Requested report: '/usr/lib/python2.7/dist-packages/odoo/addons/jasper_reports/custom_reports/sale_order_report.jrxml'

2017-11-09 13:56:20,025 17857 INFO demo odoo.addons.jasper_reports.jasper_report: Temporary data file: '/tmp/tmpQvrlkR'

2017-11-09 13:56:20,062 17857 ERROR demo odoo.service.report: Exception: [Errno 13] Permission denied: 'openerp-jasper.pid'

Traceback (most recent call last):

  File "/usr/lib/python2.7/dist-packages/odoo/service/report.py", line 94, in go

    result, format = odoo.report.render_report(cr, uid, ids, object, datas, context)

  File "/usr/lib/python2.7/dist-packages/odoo/report/__init__.py", line 19, in render_report

    return env['ir.actions.report.xml'].render_report(ids, name, data)

  File "/usr/lib/python2.7/dist-packages/odoo/addons/base/ir/ir_actions.py", line 234, in render_report

    return report.create(self._cr, self._uid, res_ids, data, context=self._context)

  File "/usr/lib/python2.7/dist-packages/odoo/addons/jasper_reports/jasper_report.py", line 311, in create

    return r.execute()

  File "/usr/lib/python2.7/dist-packages/odoo/addons/jasper_reports/jasper_report.py", line 183, in execute

    sub_report_data_files)

  File "/usr/lib/python2.7/dist-packages/odoo/addons/jasper_reports/jasper_report.py", line 272, in execute_report

    output_file, parameters)

  File "/usr/lib/python2.7/dist-packages/odoo/addons/jasper_reports/JasperReports/jasper_server.py", line 110, in execute

    self.start()

  File "/usr/lib/python2.7/dist-packages/odoo/addons/jasper_reports/JasperReports/jasper_server.py", line 100, in start

    with open(self.pidfile, 'w') as f:

IOError: [Errno 13] Permission denied: 'openerp-jasper.pid'

2017-11-09 13:56:20,270 17857 ERROR demo odoo.addons.web.controllers.main: An exception occured during an http request Traceback (most recent call last):

  File "/usr/lib/python2.7/dist-packages/odoo/addons/web/controllers/main.py", line 70, in wrap

    return f(*args, **kwargs)

  File "/usr/lib/python2.7/dist-packages/odoo/addons/web/controllers/main.py", line 1477, in index

    request.session.db, request.session.uid, request.session.password, report_id])

  File "/usr/lib/python2.7/dist-packages/odoo/http.py", line 118, in dispatch_rpc

    result = dispatch(method, params)

  File "/usr/lib/python2.7/dist-packages/odoo/service/report.py", line 35, in dispatch

    res = fn(db, uid, *params)

  File "/usr/lib/python2.7/dist-packages/odoo/service/report.py", line 142, in exp_report_get

    return _check_report(report_id)

  File "/usr/lib/python2.7/dist-packages/odoo/service/report.py", line 120, in _check_report

    raise UserError('%s: %s' % (exc.message, exc.traceback))

UserError: (u"13\nPermission denied: (<type 'exceptions.IOError'>, IOError(13, 'Permission denied'), <traceback object at 0x7fbea5720a28>)", '')

I have searched the openerp-jasper.pid and dont find it within any folder of the SO.

We have done everything necessary for the execution of the module as giving execution permissions to the jasper folder and others.

Odoo Version:10

Github repository used for the project: https://github.com/JayVora-SerpentCS/Jasperreports_odoo#10

We appreciate any help you can give us.

Thank you very much in advance.

Gabriel Cáceres Cabriza