Customer Success - Fresh Graduates
🚀Company Growth
60% year over year
🌍Odoeers around the globe
6.000
Born in Belgium and now a truly global tech player, Odoo powers the growth of over 12 million users worldwide with smart, flexible business software.
Since landing in Italy in 2023, we’ve been on a mission: to help companies simplify, digitalize, and scale their operations — no matter the industry. From CRM to sales, invoicing, project management, manufacturing, and inventory, our ecosystem of fully integrated apps makes running a business smoother, smarter, and more efficient.
At Odoo, we believe technology should be powerful yet easy to use — and accessible to all. Join us and be part of a company that’s reshaping the way businesses work.
We are seeking a dedicated and driven customer care professional who thrives on making things happen.
The Customer Care Representative plays a key role in building strong, lasting partnerships with our customers, supporting them through every stage of their journey from adoption to expansion and renewal.
You'll collaborate closely with cross-functional teams, including Sales, Support, and Services, to deliver a seamless, high-value customer experience.
Your job
Join our amazing team and rise to the challenge to evolve in the IT sector!
Responsabilities
- Managing a portfolio of up to a thousand
mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context - Facilitate the successful on boarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
- Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
- Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion
Requirements
- 0-2 years experience preferably in customer success and customer support
- Fluent in Italian (C2) and English (C1)
- Strong business acumen and understanding of customer needs
- Highly organized, with the ability to work autonomously and manage your time effectively
Nice to have
At Odoo, we prioritize your skills over your résumé.
Curious if you're a good match?
- Ability to work in a dynamic, fast-paced and challenging environment
- Previous experience in sales
- Passion for IT
What's great about this job?
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Hybrid work modality
(3 days on site/2 fixed days on remote)
Do you want to know more about Odoo? Let's take a look!
Meet some of your future colleagues
Roberto
Customer Success Team Leader
Grazia
Customer Success Manager
Why join Odoo?
Full-time contract
40-hour workweek contract, including 2 days of remote work per week and flexible hours.
Training
Focus on training sessions, workshops, & continuous feedback.
Exchange program
After gaining 2 years of experience, you can apply for a similar role at another Odoo location.
Salary 💰
A full-time position with an attractive salary package.
Recruitment Process
01
Application Review
We will review your application and portfolio to ensure that your profile matches what we're looking for.
HR Interview
This is your chance to share your motivations and ask us insightful questions.
2 Business Interviews
This is where it gets real. You'll meet an Odoo sales professional for a business-focused discussion—let’s see if your approach aligns with ours.
Offer
If you’ve made it through all the stages, it’s time for the grand finale: an offer to join our team of sales masterminds.
At Odoo, we are dedicated to fostering a workplace that is diverse, inclusive, and truly authentic. We celebrate individuality and welcome people from all backgrounds, embracing the unique perspectives that strengthen our team. This opportunity is open to everyone—regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, or any other aspect of identity. We believe that when everyone feels a true sense of belonging, it drives creativity, collaboration, and success.
If you’re interested in this position but don’t meet every qualification in the job description, we encourage you to apply anyway. Your skills, experiences, and potential may make you the perfect fit for this role — or another opportunity within our team. We’d love to hear from you!
