We have Odoo V18. We had previously turned off Odoo from automatically sending customer notifications for quote status changes. We also remove all followers to ensure the customer doesn't get an email.
However, with the V18 update, it is again sending customer notification changes - convert to sale, etc whenever we make a quote change.
We don't use Odoo for a CRM or ERP-we only use it for quoting, so it is duplicating emails, which is the original email to the customer (our response with PDF quote) as well as the system-generated quote status change.
How do we stop any, and all, email notifications from going to the customer?
Thank you for the reply. When I looked this up, the value was already at False, however I've had customers reach out saying they have received emails from Odoo. Is there another parameter that could be overriding this?
If you want to forcefully disable all sales-related emails, you can do the following:
1. Go to Settings → Technical → System Parameters and remove or clear the parameter:
```
sale.default_confirmation_template
```
2. Then go to Settings → Technical → Email → Templates and archive or delete the email template:
Sales: Order Confirmation