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emailheadertemplateshelpdeskfooterV16Powered By
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Hemanth

I am working on a helpdesk application and have created an email template for responses. When I reply to user tickets as an agent, the email includes a small company logo in the top-left corner, a "View Helpdesk Ticket" header, and a footer with the company name, email address, and a "Powered by Odoo" message. 

How can I remove these elements and keep just the email content, showing only the message I type in template.

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Ignorer
Luc Bernard
Hi,

I'm using the online v19.2 with Standard user but I can't find the "Layout" or "Email Layout" field in my email templates, nor can I find where are the mail_notification_layout defined?

Thanks.

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Zehntech Technologies Inc.
Meilleure réponse

Hello,

Yes, this can be achieved in Odoo.

By default, Odoo applies a layout (header & footer) to email templates. To remove these elements:

  • Go to your Email Template

  • Locate the "Layout" or "Email Layout" field

  • Set it to "None" (or remove the external layout if applied)

Alternatively, you can customize or edit the layout template if you still want partial control over header/footer.

This will ensure only your typed message content is sent without the default branding.

Hope this works for you! Feel free to reach out for further discussion.

Regards,

Zehntech Technologies Inc.

santosh.sekwadia@zehntech.com

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Ignorer
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Jyotin DRKDS INFOTECH
Meilleure réponse
In Odoo, the default header and footer in email templates come from the **mail layout** templates. Here's how to remove them:

## Method 1: Override the Mail Layout (Recommended)

The default wrapper is defined in `mail.mail_notification_layout`. You can inherit and strip it:

```xml
<template id="custom_mail_notification_layout"
          inherit_id="mail.mail_notification_layout">
    <!-- Remove header -->
    <xpath expr="//td[hasclass('o_mail_header')]" position="replace"/>
    <!-- Remove footer -->
    <xpath expr="//td[hasclass('o_mail_footer')]" position="replace"/>
</template>
```

The exact xpath depends on your Odoo version — class names differ between v14, v16, and v17+. Check the actual template in your version by going to **Settings → Technical → Email → Templates** or searching in the source code under `addons/mail/data/`.

## Method 2: Use a Custom Layout on Specific Templates

If you only want to remove header/footer for **specific** email templates (not globally), set a custom `email_layout_xmlid` on your mail template:

```xml
<record id="your_custom_template" model="mail.template">
    <field name="email_layout_xmlid">your_module.minimal_layout</field>
</record>
```

Then define `minimal_layout` as a bare-bones wrapper with just `${message.body}` and no header/footer markup.

## Method 3: Quick UI Fix

Go to **Settings → Technical → Email → Email Templates**, find the template, and in the **Body** field, set the email layout to "No external layout" (available in v16+). In the template form, look for the **Mail Layout** field.

## Key Tips

- In **Odoo 16+**, the layout selector dropdown was added directly on the mail template form — look for "Email Layout" field.
- In **older versions (v14/v15)**, you'll need the XML override approach.
- Always test with `mail.mail` records — check the `body_html` after sending to confirm the wrapper is gone.

Which Odoo version are you on? The exact xpath and field names vary, happy to share version-specific code.

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Ignorer
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