Karbala Hospital
Industry: Healthcare
Sector: Medical Equipment & Healthcare Services
Karbala Hospital operates across Iraq and Lebanon to manage medical equipment
across various healthcare facilities. They were struggling with manual processes to
track field service operations, causing delays in equipment maintenance and difficulty
managing spare parts and task ownership. Their engineers also lacked mobile access
to real-time task updates, which impacted service efficiency. With Azkatech’s support,
Karbala Hospital implemented an Odoo ERP solution that centralized Helpdesk, Field
Service, Inventory, and Procurement into a unified platform. The new system enabled
mobile task tracking, spare parts monitoring, and WhatsApp-integrated support tickets;
thus improving turnaround times and coordination between departments.
